relaxing-in-nature_925x.jpg

PRIVACY POLICY

FOR SHEPHERDS SPRINGS HOLIDAY COTTAGES

PRIVACY POLICY FOR SHEPHERDS SPRING HOLIDAY COTTAGES

1. Who are we?
Shepherds Spring Cottages and all websites and brochures operated and/or produced in relation to it, are owned and managed by:
Mr and Mrs Durber,  Eastmills Manor, Southampton Road,  Hampshire, SP6 2JS
This is our Privacy Notice and it explains how we collect, use, share, secure and protect your personal data. We are responsible for collecting, holding and managing any personal data you share with us. We will keep your personal details safe and secure and use the personal information you provide lawfully and as explained in this Privacy Notice.

2. What information do we collect from you?
If you contact us to make a booking, or to make queries about a potential or ongoing booking, we will collect details that you give us in relation to that booking or query. This information may include your name, contact details, payment details, date of birth, information about people in your party, information about your booking and any other information we may need to help meet your specific needs.

We also collect website usage information and do this using “cookies”. For further information about cookies, and how we use them, please see our Cookie Policy.

3. How do we use your information?
The information you provide may be used in a number of ways, for example:

  • to enable us to provide your booking (if you are booking a holiday through us);

  • for statistical purposes when we evaluate our services;

  • to personalise repeat visits to our websites or inform you about an uncompleted booking;

  • to tell you about other products and services that we think may be of interest to you (see below);

  • to manage customer service queries; and

  • to help us to provide details or information you may have asked for.


4. On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:-

To Perform a Contract/Provide a Service

  • If you make a booking through us, we will use the details that you give us to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people in your party, information about your booking and any additional information we may need to help meet your specific requirements.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide our booking, letting or property management services.

Legitimate Interest

  • We want to give you the best possible customer experience whilst ensuring that your privacy is respected.

  • We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.

  • We may use some of your personal information for statistical purposes when we evaluate our range of services.

  • We may share your email address with our technology/advertising providers (acting as data processors), for them to use on our behalf in connection with the creation of marketing and promotion for us.

  • They may use this to serve targeted advertising/content to you via their platforms. You can control what advertisements you receive via the privacy settings on the relevant platform. We also provide tracking opt-out links in our Cookie Policy.

  • We may also share your contact details with our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.

  • This is done in our legitimate interest of understanding our customers, marketing and advertising our services to them, and helping us to provide them with excellent levels of service.

  • Legal Obligation

  • We may also use and disclose your personal data for compliance purposes, to the extent that we are required to do so by law or regulation by a law enforcement or taxation agency or for the purposes of preventing crime.


5. Who will you share my information with?
In order to provide you with the products and services that we offer and/or in our legitimate interests, we may share your information with:

  • agents for, the holiday cottage (if you are making a holiday accommodation booking through us);

  • credit/debit card companies; and

We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

6. How do you manage my information?
We may from time to time appoint third party service providers to help us manage efficient systems within the business. Some of these systems may be located in countries overseas, for operational reasons. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.

7. Updating your details
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to: hello@shepherdsspringcottages.co.uk

8. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
If you have any questions in relation to our retention periods please contact us  at: hello@shepherdsspringcottages.co.uk

9. Your Rights
You have the right to ask us at any time:

  • to confirm whether we hold any of your personal data;

  • to send you a copy of any personal data that we hold about you;

  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;

  • to delete (to the extent possible) any of your personal data, where we are required by law to do so;

  • to stop processing your personal data, where we are required by law to do so;

  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;

  • to stop processing any of your personal data that we process on the basis of our legitimate interest; and

  • to stop sending you marketing material. Please note, however, that we may continue to send you service related communications (i.e. non-marketing), such as emails relating to your booking or to your holiday accommodation.

Where we have reached a decision that affects you by processing your personal data automatically, then you have the right to speak to someone to discuss that decision. We do not use your personal data for the purpose of profiling.
Where we process your personal data on the basis that you have given us your consent to do so, then you may contact us at any time to withdraw your consent. If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the email address given below:
hello@shepherdsspringcottages.co.uk

10.Does the notice apply to linked websites?
Our websites may contain links to other websites. This privacy notice only applies to this website, so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls?
We may, from time to time, record telephone calls you have with members of our staff for training purposes and to improve the quality of our service.

12. How do we update this privacy notice?
We keep this privacy notice under regular review and we will place any updates on our website.

13. Who can I contact if I have queries about this privacy notice?
You can contact us directly if you have any questions about our privacy notice or information we hold about you.
Please write to us at the email address given below:
hello@shepherdsspringcottages.co.uk
 
COOKIE NOTICE
BY USING THIS WEBSITE, YOU ACCEPT OUR USE OF COOKIES, AS SET OUT IN THIS COOKIE NOTICE. IF YOU DO NOT ACCEPT THE USE OF COOKIES ON THIS WEBSITE AS DESCRIBED, PLEASE STOP USING THIS WEBSITE OR DISABLE THE RELEVANT COOKIES.

YOUR CONTINUED USE OF THIS WEB SITES FOLLOWING THE POSTING OF CHANGES TO THIS COOKIE POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

1. What are cookies and how are they used on this website?
Cookies are small pieces of data that websites store on a device. Cookies can improve your visitors’ browsing experience because they help websites remember preferences and understand how people use different features.

2. Functional and Required Cookies
This website hosted by Square Space uses some necessary cookies because they allow you to navigate and use key features on this site. The Functional and Required Cookies on this site help the following features work:- Customer Accounts, Shopping cart and checkout and URL redirects. Details of these cookies are listed in the table below.

Cookie NameDurationPurposeCrumbSessionPrevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.RecentRedirect30 minutesPrevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.CART2 weeksShows when customers adds a product to their carthasCart2 weeksTells Squarespace that the visitor has a cartLockedSessionPrevents the password-protected screen from displaying if a visitor enters the correct site-wide password.SiteUserInfo3 yearsIdentifies a visitor who logs into a customer accountSiteUserSecureAuthToken3 yearsAuthenticates a visitor who logs into a customer accountCommerce-checkout-stateSessionStores state of checkout while the visitor is completing their order in PayPalsquarespace-popup-overlayPersistentPrevents the Promotional Pop-up from displaying if a visitor dismisses itsquarespace-announcement-barPersistentPrevents the Announcement Bar  from displaying if a visitor dismisses itTestSessionInvestigates if the browser supports cookies and prevents errors.



3. Analytics and Performance Cookies
Squarespace use Analytics and Performance cookies to collect information on our behalf about how visitors interact with your site. Storing these cookies is how Squarespace populate the data we find in Squarespace Analytics, such as traffic sources, unique visitors, and cart abandonment. You can disable Squarespace Analytics and Performance cookies at any time. Details of these cookies are listed in the table below.

Cookie NameDurationPurposess_cid2 yearsIdentifies unique visitors and tracks a visitor’s sessions on a sitess_cvr2 yearsIdentifies unique visitors and tracks a visitor’s sessions on a sitess_cvisit30 minutesIdentifies unique visitors and tracks a visitor’s sessions on a sitess_cvt30 minutesIdentifies unique visitors and tracks a visitor’s sessions on a sitess_cpvisit2 yearsIdentifies unique visitors and tracks a visitor’s sessions on a sitess_cookieAllowed30 daysRemembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies


4. Technology providers
Google
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses “cookies” (as described above and in particular, the navigation analytics cookie described in the table) to help us analyse how the site is used. The information generated by those cookies about your use of this website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. You may choose not to opt-in to permit use of the Google cookies and thereafter you can prevent that use by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website (see above). You may also stop the transmission of information generated by the cookies about your use of this website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: http://tools.google.com/dlpage/gaoptout.
Google also displays adverts for on third-party websites.

Google will use cookies to display adverts on those third-party websites which may take into account a user’s prior visits to this website.

You may reject or delete the Google advertising cookie i.e. you may opt out of Google’s interest-based advertising program by visiting the Google advertising opt-out page https://adssettings.google.co.uk/anonymous

We combine data collected by Google Analytics, with data about our adverts that have been shown using the Google Display Network or DoubleClick for Advertisers, to understand how anonymous users interact with this website after seeing our adverts. We do this to analyse and optimise our advertising campaigns.

5. Does the policy apply to linked websites?
Our websites may contain links to other websites. This cookie policy only applies to this website so when you link to other websites you should read their own cookie policies.

6. How do we update this cookie policy?
We keep our cookie policy under regular review and we will place any updates on our webpage. This cookie policy was last updated in April 2019.

7. Who can I contact if I have queries about this cookie policy?
Please contact us if you have any questions about our cookie policy or information we hold about you. Email:  hello@shepherdsspringcottages.co.uk